VAT + Import Charges
There will be no import VAT. Some countries may charge import fees/duties. The price you pay on our website includes import VAT. This is for all EU customers ONLY.

If you live outside the EU such as Norway or Switzerland, you will have import VAT + handling fees to pay before you can receive your order. Customs will contact you to pay these.

Order Refund
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

CD, DVD, Blu-ray, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

We only replace items if they are defective or damaged.

Shipping returns
You will be responsible for paying for your own shipping costs for returning your item unless the item is damaged through no fault of your own.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?
Contact us at [email protected] for questions related to refunds and returns.