Delivery & Frequently Asked Questions
How long does delivery take?
Orders can take from 7 to 18 working days. Shipping to anywhere in Europe is FREE!
Shipping to USA only, costs $12.99
Once your order is shipped it will be delivered by your local postal service.
Do you Ship Internationally?
Yes! We ship to the following countries: Austria, Belgium, Bulgaria, Czechia, Denmark, Estonia, Finland, Germany, Ireland, Italy Latvia, Lithuania, Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland & USA
Will there be any import charges?
VAT is collected and paid. There will be nothing to pay to receive your parcel (excluding Norway, Switzerland and USA).
Who should I contact if I have any queries about returns and refunds?
Please contact us at support@sellatronic.net and receive a response within 48 hours.
How can I cancel or change my order?
Please contact us if you wish to cancel or change your order. Please include your order number with your message.
How can I return a product?
You may return a product within 30 days of receiving the product. The item must be in the exact same condition as when you received it. Please contact us with your order number to return an item.
Germany – Verpackungsgesetz (LUCID Packaging Register)
In 2019 Germany’s Packaging Act VerpackG came into effect, imposing requirements on online retailers selling to buyers in Germany. The Packaging Act promotes recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap).
My company sellatronic is registered at the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register – ZSVR) with registration number DE2786240264652. My Dual System Licensing partner for the collection, sorting & recycling of the packaging is ACTIVATE by RECLAY.
As consumer please ensure that all received packaging is disposed of in the right recycling containers, Blue for all paper & cardboard and Yellow for all plastics.
