How long does delivery take?

FREE DELIVERY WORLDWIDE! European and UK orders can take from 14 to 21 working days depending on customs in the destination country.

Our orders are shipped using UPS or Royal Mail.

Do you Ship Internationally?

Yes! We ship to the following countries: Austria, Belgium, Bulgaria, Czech Republic, Denmark, Finland, France, Ireland, Italy, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland.

Will there be any import charges?

You will have import VAT + duties to pay before you can receive your order. Customs will contact you to pay these. The amount will depend on your countries specific VAT rate.

Who should I to contact if I have any queries about returns and refunds?

Please contact us at support@sellatronic.net and receive a response within 24 hours. You can also use our contact form.

How do I track my order?

If tracking is available you will receive information via email when your order is shipped.

How can I cancel or change my order?

Please contact us if you wish to cancel or change your order.

How can I return a product?

You may return a product within 30 days of the purchase date. The item must be in the exact same condition as when you received it. Please contact us with your order number to return an item.

Germany – Verpackungsgesetz (LUCID Packaging Register)

In 2019 Germany’s Packaging Act VerpackG came into effect, imposing requirements on online retailers selling to buyers in Germany. The Packaging Act promotes recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap).

My company sellatronic is registered at the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register – ZSVR) with registration number DE2786240264652. My Dual System Licensing partner for the collection, sorting & recycling of the packaging is ACTIVATE by RECLAY.

As consumer please ensure that all received packaging is disposed of in the right recycling containers, Blue for all paper & cardboard and Yellow for all plastics.

France – Citeo.com (Packaging Register)

The Packaging Act promotes recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap).

My company sellatronic is registered at the Packaging Register with citeo.com with registration number FR326708_01QPBB.

Company SELLATRONIC fulfils its legal obligation to manage household packaging waste for the scope and volumes declared to Citeo.