How long does delivery take?
We are based in the UK and therefore all European orders can take from 9 to 12 working days depending on customs in the destination country. Shipping to anywhere in the UK is FREE! Shipping to anywhere in Europe costs £14.95 per item.
Our orders are shipped using UPS or Royal Mail.
Do you Ship Internationally?
Yes! We ship to the following countries: Austria, Belgium, Bulgaria, Czech Republic, Denmark, Finland, France, Ireland, Italy, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland, United Kingdom.
Will there be any import charges?
There will be no import charges, no VAT, no duties and no handling fees. The price you pay on our website is the final price and includes VAT. There are no further costs to receive your order. This is for all EU customers and UK customers ONLY.
If you live outside the EU such as Norway or Switzerland, you will have import VAT + handling fees to pay before you can receive your order. Customs will contact you to pay these.
Who should I to contact if I have any queries about returns and refunds?
Please contact us at [email protected] and receive a response within 24 hours. You can also use our contact form.
How do I track my order?
Visit the track order page and enter your order details to track your order.
How can I cancel or change my order?
Please contact us if you wish to cancel or change your order.
How can I return a product?
You may return a product within 30 days of the purchase date. The item must be in the exact same condition as when you received it. Please contact us with your order number to return an item.
Germany – Verpackungsgesetz (LUCID Packaging Register)
In 2019 Germany’s Packaging Act VerpackG came into effect, imposing requirements on online retailers selling to buyers in Germany. The Packaging Act promotes recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap).
My company sellatronic A.K.A. fergsmedia is registered at the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register – ZSVR) with registration number DE2786240264652. My Dual System Licensing partner for the collection, sorting & recycling of the packaging is ACTIVATE by RECLAY.
As consumer please ensure that all received packaging is disposed of in the right recycling containers, Blue for all paper & cardboard and Yellow for all plastics.
France – Citeo.com (Packaging Register)
The Packaging Act promotes recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap).
My company sellatronic A.K.A. fergsmedia is registered at the Packaging Register with citeo.com with registration number FR326708_01QPBB.
Company SELLATRONIC fulfils its legal obligation to manage household packaging waste for the scope and volumes declared to Citeo.